At allwin, we believe gaming should always be fun and within your control. This page outlines the tools, guidelines, and support available to every Filipino member who wants to play responsibly.
Gaming is meant to be an enjoyable pastime. allwin provides every Filipino member with practical tools and clear information to keep it that way.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be raised until the cooling-off period has passed. This gives you full control over how much you spend on the platform at any given time.
allwin lets you set a session time reminder so you receive a notification after playing for a chosen length of time. Taking regular breaks is one of the simplest ways to keep gaming enjoyable and prevent it from becoming a habit that is hard to manage. You can adjust or remove your session reminder at any time through your account settings.
If you feel you need a break from gaming, you can request a self-exclusion period of 30 days, 90 days, 6 months, or a permanent exclusion. During this period your account will be suspended and you will not be able to log in or place any bets. To request self-exclusion, visit our FAQ page for step-by-step guidance.
allwin strictly enforces the minimum legal age of 21 years for all members in the Philippines. Every new account goes through an identity verification process before any real-money activity is permitted. We take our responsibility to prevent underage gambling seriously and will suspend any account where age cannot be confirmed.
In addition to deposit limits, you can set a maximum loss threshold for any rolling period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets. This tool is designed to help you stay within a budget that is comfortable for you and your household.
Our support team is available around the clock to assist any member who has concerns about their gaming behaviour. Whether you need help setting limits, understanding your options, or finding external support resources, we are here to help without judgement. Visit our FAQ page to find the quickest way to reach us.
Problem gambling can affect anyone, regardless of how long they have been playing or how much they wager. Being aware of the warning signs is the first step towards getting help. If you recognise any of the following in yourself or someone you know, we encourage you to reach out for support.
Continuing to play in an attempt to win back money that has already been lost is one of the clearest signs that gambling has moved beyond entertainment.
Using money set aside for rent, food, bills, or other essential expenses to fund gaming activity is a serious warning sign that should not be ignored.
Prioritising gaming over time with loved ones, or hiding your gaming activity from people close to you, can indicate that it is having a negative impact on your life.
If you feel restless, anxious, or irritable when you are unable to access gaming, this may suggest a level of dependency that warrants professional support.
If you or someone you know is struggling with problem gambling, support is available in the Philippines. The following organisations provide free, confidential assistance to individuals and families affected by gambling-related harm.
Provides counselling, referral services, and educational resources for problem gamblers and their families across the Philippines.
PAGCOR operates a dedicated responsible gaming framework that includes player protection measures and access to support services for Filipino players.
A peer support fellowship for individuals who want to stop gambling, with regular meetings and a 12-step recovery programme available nationwide.
You can also visit our FAQ page to learn more about the self-help tools available directly within your allwin account.
Our support team is ready to assist you with any responsible gaming concerns. You can also review our full FAQ for guidance on account limits, self-exclusion, and more. Playing safely starts with knowing your options.