This Privacy Policy explains how allwin collects, uses, stores, and protects the personal information of members and visitors in the Philippines. Please read it carefully before using our platform.
Last updated: 2025. Applies to all registered members and visitors of allwin.
When you register or use the allwin platform, we collect personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents may be requested in line with our Know Your Customer obligations under applicable Philippine regulations. You are responsible for ensuring that all information you provide is accurate and kept up to date. We only collect information that is relevant and proportionate to the purposes described in this policy.
The personal data we collect is used primarily to manage your account, process transactions, and deliver the gaming services available on the allwin platform. We also use your information to verify your identity, detect and prevent fraud, and comply with our legal and regulatory obligations in the Philippines. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies. If you have opted in to receive promotional communications, we may also send you information about offers and new features. You can update your communication preferences at any time through your account settings. We do not use your personal data for automated decision-making that produces significant legal effects without human review.
allwin does not sell your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by applicable law or a valid legal order. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared. We take reasonable steps to ensure that all data-sharing arrangements meet the standards required under Philippine data protection law. We will notify you of any material changes to how your data is shared, where we are legally permitted to do so.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your allwin account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately through the details provided in the FAQ. We will investigate and respond to any reported security concerns as promptly as possible. In the event of a data breach that affects your rights, we will notify you in accordance with our obligations under applicable Philippine law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal, regulatory, and business obligations. Transaction records and identity verification documents may be kept fora minimum of five years in line with Philippine anti-money laundering requirements. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request account closure, we will begin the process of removing your personal data from our active systems, subject to any retention obligations that apply. You may request information about how long specific categories of your data are retained by contacting our support team through the FAQ page.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by allwin. These rights include the right to be informed about how your data is used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team using the contact details available on the FAQ page, and we will respond within the timeframe required by applicable law.
allwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how members interact with our services. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the experience for all members. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our use of cookies is reviewed periodically to ensure it remains proportionate and in line with applicable Philippine privacy standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. When we make material changes, we will notify you through a notice on the platform or via the contact details registered to your account. The date at the top of this page indicates when the policy was last revised. Your continued use of the allwin platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. If you have any questions about this policy or how your data is used, please visit our FAQ page for further guidance.
A quick summary of how allwin protects your personal information as a Filipino member.
Your personal information is stored on secure, encrypted servers. We apply strict access controls so that only authorised personnel can view your data, and we conduct regular security reviews to maintain the integrity of our systems.
allwin does not sell your personal data to third parties for marketing or any other commercial purpose. Any data shared with service providers is strictly limited to what is necessary to operate the platform on your behalf.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. We are committed to honouring these rights and responding to all valid requests within the required timeframe.
Promotional messages are only sent to members who have opted in. You can update your communication preferences at any time through your account settings, and we will honour your choices without delay.
We keep your data only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations. Once data is no longer required, it is securely deleted or anonymised in line with our retention schedule.
This Privacy Policy is reviewed and updated regularly to reflect changes in our services and applicable Philippine law. We will always notify you of material changes before they take effect, so you can make informed decisions about your account.
If you have any questions about how allwin handles your personal data, our FAQ covers the most common concerns in plain Philippine English. You can also review our Terms and Conditions and Responsible Gaming guidelines for more detail.